Giwan General Suppliers Limited Return and Refund Policy.

At Giwan General Suppliers Limited, we are committed to ensuring our customers are satisfied with their purchases. If you are not fully satisfied, you may return the product under the following conditions:

Eligibility for Returns
– Products must be returned within 7 days of the delivery date.
– Items should be unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items
– Certain products, such as socks cannot be returned.
– Any product that has been used, altered, or damaged after delivery is not eligible for return.

Return Process
– To initiate a return, please contact our Customer Service at https://giwangeneralsuppliers.co.ke/contact/with your order number and the reason for the return.
– Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.
– Shipping charges are non-refundable.

Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at https://giwangeneralsuppliers.co.ke/contact/